Tafcof Portal – The Telecom Analytics for Fraud Management and Consumer Protection (TAF-COF) Portal.
website – tafcop dgtelecom gov in
What is tafcop dgtelecom gov in?
Department of Telecommunications (DoT) has taken several measures to ensure proper allocation of telecom resources by Telecom Service Providers (TSPs) to subscribers and protect their interests in ensuring the reduction of frauds. As per existing guidelines, individual mobile subscribers can register up to nine mobile connections in their name.
This website has been developed to help subscribers, check the number of mobile connections working in their name, and take necessary action for regularising their additional mobile connections if any. However, the primary responsibility of handling the Customer Acquisition Form (CAF) lies with the service providers.
The facilities provided in this portal are as under:
- Subscribers having more than nine multiple connections in their name will be intimated by SMS.
- Subscribers having more than nine multiple connections in their name can – Click here, to take necessary action.
- Go check the status Click here to login with your number and enter the “Ticket ID Ref No” in the “Request Status” box.
DoT has released guidelines on Customer Acquisition. These guidelines permit registration of up to nine mobile connections in a Subscriber’s name – Click here.
How To Check No of Mobile connections working in their name at tafcop dgtelecom gov in
Follow the steps given below.
Step 1 – Go to the tafcop dgtelecom gov in
Step 2 – Enter your mobile number
Step 3 – Verify your OTP
Step 4 – Check the number of mobile connections working in your name
Instructions on Verification of new mobile subscribers – tofcop dgtelecom gov in
As per the directions contained in the judgment and order dated 27.04.2012 rendered by the Hon’ble Supreme Court of India in WR(C) No. 285/2010, a joint expert committee was constituted in the DoT. After taking into consideration the recommendations made by the Committee, the instructions have been finalized and the same are being issued through this letter.
This has reference to the CMTS/AS License condition which inter alia provides that “The LICENSEE shall ensure adequate verification of each and every customer before enrolling him as a subscriber; instructions issued by the licensor in this regard from time to time shall be scrupulously followed.”
2. It has been decided that instructions in respect of verification of subscribers mentioned herein shall be strictly followed by the Service Providers. These instructions shall be in supersession of the following instructions issued on the subject and shall be effective three months from the date of issue unless otherwise mentioned in the letter;
Activation of new mobile connection:
A passport size photograph of the subscriber should be pasted on the Customer Acquisition Form (CAF) and the documents as proof of identity (Pol) and proof of address (PA) of the subscriber shall be attached with the CAF, as per the instructions applicable from time to time. The person at the Point of Sale (PoS) shall get the CAF duly filled and signed (CAF, Photo & documents attached) by the subscriber with a date. In the case of an illiterate person, the CAF may be filled by a person at the point of sale but the thumb impression of the subscriber may be taken on CAF, Photo & documents attached. A unique number should be assigned to every CAF on receipt of the same in the warehouse and in a case before activation of SIM.
The subscriber shall be provided a counterfoil/ receipt of the details of the Pol & PA clearly mentioning the name of subscriber, Mobile number applied for, CAF Number, type of Pol/PoA, issuing authority, date of issue, and a serial number of Pol/PoA document duly signed with a stamp of PoS.
The authorized person at the Po5 shall record in the CAF that he has seen the subscriber and matched the photograph attached on the CAF with the subscriber and verified his copies of documents of proof of address and proof of identity attached with the CAF with the original and shall put his signature on the CAF & all attached documents (along with full name & stamp containing address). For this purpose, sufficient space should be provided in the CAF.
The mobile connections shall be activated only after the requirement of filling up of customer acquisition form and copies of documentary proof as per requirement have been fulfilled by the customer and the subscriber details have been updated in the subscriber database of the Licensee; for this purpose, the licensee (the employee of Licensee) shall verify and record on the CAF under his name, designation and Signature that all the documentary requirement has been completed and subscriber details are updated in the database of Licensee. Only after this activity has been done the SIM card can be activated. For this purpose, sufficient space should be provided in the CAF.
The date of sale of SIM and the date of Activation of SIM is required to be established from the entries in the CAF. For this purpose, entry of Date is to be made with the Signature of Subscriber (at the time of filling CAF), Signature of PoS (at the time of verifying the subscriber and documents), and Signature of Licensee (at the time of verification before activation) in the CAF.
After the activation of SIM, the subscriber shall be at least tele-verified. It may be ensured that while making the calls for tele-verification, details may be asked from the subscriber and verified against the details provided in the database. It may also be ensured that unless tele-verified, the subscriber is not able to make any type of call, except to the operator. The incoming call will remain barred before tele-verification.
A pre-activated SIM Card is not to be sold. In case of sale of pre-activated SIM cards a penalty of Rs. 50,000/- per such connection shall be levied in addition to immediate disconnection of mobile connection, as and when detected. A pre-activated connection means that the SIM card available at the point of sale or in possession of any other person is in such a condition that it is possible to make/ receive calls/SMS without activation as per procedure mentioned in para (iv) above. Further, in case it is established that the date of activation of the SIM Card is prior to the actual sale of the SIM card, then it shall be treated as a sale of pre-active connection. Also, if for the CAF Audit/ investigation, the CAF is not supplied to TERM Cell within a given time frame (missing CAF cases in CAF Audit), the connection shall be treated as pre-activated.
The Licensee shall ensure that the information about the subscribers is correctly filled in the subscriber database. There shall not be any typing mistake in the subscriber database such that the error leads to any person or address other than the intended person or address or else it shall be treated as failed subscriber verification case for the purpose of CAF Audit and specified penalty as per existing instructions shall be levied. The Licensee shall ensure immediate correction of entry in the database once such an error is detected. However, typing error in case of translating the name or address from any regional language or Hindi to English shall be considered to the extent it leads to the same person or premise.
Bulk Mobile Connection
Bulk mobile connection means 10 or more than 10 mobile connections issued in a single name to individuals or a company or an organization or at any given address by all the Licensed service providers in the service area.
Bulk connections shall not be provided in the case of individuals.
In the case of mobile connections to a company/organization, a single CAF duly signed by the Authorized Signatory of the company/organization shall be supplied while applying for mobile connections in bulk. At least one CAF in each Service Area shall be required to be tilled by the Company/ Organization in case it wants to take Bulk connection across many Service Areas.
The Photo and identity proof of the authorized signatory shall be furnished. The authorization letter for the Authorized signatory should be issued by the Company Secretary / Proprietor/ Any of the partners as the case may be.
For the purpose of address proof certificate of incorporation registration as a company/firm may be taken.
In case of Govt. of India undertaking, Govt. of India Offices/ State Govt. offices, the aforesaid requirement of identity and address proof are dispensed and self-certification on the letterhead will suffice along with the name and designation of the coordinating officer.
In the case of Foreign Missions in India, the name and designation of the authorized officer along with the details of officials for whom the cellular mobile phone is intended.
The number of mobile connections used by the Bulk User for other Licensees in that Service Area shall be declared by the Bulk User at the time of filling the CAF. In addition to the declaration of all of his connections by the customers, the licensee should also verify from its records the details of existing connections working in the name of the same subscriber before activation of the new SIM.
The Licensee shall maintain the list of actual users of such mobile connections. In case there is a change in the actual user, the same shall be informed by the bulk user Authorized Signatory to the Licensee within a week of such change. The Licensee shall update its database immediately but not later than one week of receiving such information. Record of such changes in actual users shall be kept by the Licensee. The list of users with name and designation duly signed with a stamp of authorized signatory (on each page of the list) shall be maintained by the Licensee. The authorized signatory shall at the end of three months summarise the change of name took place during the month. In case there is no change, a certificate mentioning no change shall be given to the License.
For Bulk mobile connections, physical verification of subscribers shall be mandatory before activation of the connection. Here the subscriber means the person who has made the application for the bulk connections. Additionally, Bulk user premises should be inspected by the service provider at least once in six months for satisfying themselves about bonafide use of such facilities as per License condition.
The existing Bulk Connections shall be made compliant with the above instructions within three months of issue of these instructions or else disconnected. A certificate of compliance shall be submitted to the TERM cell at the end of the first two months for the connections made compliant. At the end of the third month, a certificate of numbers made compliant and the numbers disconnected shall be submitted to the TERM Cell.
During sample CAF audit if any CAF of the bulk case is rejected in PIA (photo, identity proof, address proof) that particular case shall be treated as a failed case for that sample CAF audit, and penalty as applicable shall be levied. Other connections which are part of such bulk connections will also be investigated by TERM Cell.
Change in the name of subscriber
Change in the name of subscriber The change of name of subscriber is not permitted as the SIM card in the user terminal is not transferable. The change in name between the blood relatives/legal heirs is permitted provided new CAF and all the procedure for registering a new subscriber is followed and a new SIM Card is issued. However, after the change in name the connection shall be treated as a new connection. In such a case, a change in address is not permitted. Further, a No Objection Certificate from the original user shall also be taken. In case of the death of the original user, a death certificate will suffice instead of a No Objection Certificate.
Change of Address
All the mobile subscribers either individual or bulk should intimate to their service provider, any change of address within one week of such change along with new proof of address. If during the re-verification process by the Licensee or Licensor or Security Agencies, it is found that subscriber address is not correct in the database, then the connection may be disconnected forthwith and the subscriber shall be solely responsible for any consequent hardship. The subscriber shall be suitably advised by the Licensee in this regard while booking for a new connection. The database of the Licensee must be updated at all points of time.